Terms of service
Welcome to **Houlte**. These Terms & Conditions govern your use of our website and your purchase of products from our online store.
By accessing our website or placing an order, you agree to these Terms & Conditions. Please read them carefully before using our website or purchasing our products.
## 1\. About Houlte
**Trade Name:** Houlte\
**Email:** support@houlte.com\
**Phone:** +44 122854-4560\
**Address:** 15 Castle St, Carlisle CA3 8SY, United Kingdom
Houlte operates an online retail store offering coffee tables and related furniture products.
## 2\. Using Our Website
You agree to use our website only for lawful purposes and in accordance with these Terms & Conditions.
You must not:
- Use our website for fraudulent or unlawful purposes.
- Attempt to gain unauthorized access to our website or systems.
- Interfere with the security or operation of our website.
- Copy, reproduce, or commercially exploit website content without permission.
- Submit false, misleading, or fraudulent information.
We reserve the right to restrict or terminate access to our website where we reasonably believe these Terms have been violated.
## 3\. Product Information
We make reasonable efforts to ensure that product descriptions, images, dimensions, colours, and other information displayed on our website are accurate.
However, minor variations may occur due to:
- Screen and device settings
- Lighting and photography conditions
- Natural variations in materials or finishes
- Manufacturing processes
We reserve the right to correct errors, inaccuracies, or omissions and to update product information when necessary.
## 4\. Product Availability
All products are subject to availability.
If a product becomes unavailable after you place an order, we will contact you and may offer an alternative, provide a refund, or cancel the affected order as appropriate.
## 5\. Prices
Product prices are displayed on our website and may change from time to time.
Any applicable delivery charges, taxes, or additional costs will be displayed during the checkout process where applicable.
We make reasonable efforts to ensure that prices are accurate. If we discover a significant pricing error after you place an order, we will contact you before processing the order.
## 6\. Orders
When you place an order, you are making an offer to purchase the selected products.
An order confirmation acknowledges that we have received your order; it does not necessarily mean that the order has been accepted.
We reserve the right to refuse or cancel an order in circumstances including:
- Product availability issues
- Pricing or listing errors
- Suspected fraudulent activity
- Incorrect customer or delivery information
- Technical or system errors
If we cancel an order after payment has been received, we will arrange an appropriate refund.
## 7\. Payment
Payment must be successfully authorized before an order can be processed.
We may use third-party payment processors to securely process transactions. Your payment provider may have its own terms and privacy practices.
We do not guarantee that every payment method will always be available.
## 8\. Delivery
We will provide available delivery information during the ordering process.
Delivery times are estimates unless expressly stated otherwise. Delays may occur because of circumstances outside our reasonable control, including carrier delays, severe weather, supply issues, or other unforeseen events.
You are responsible for providing accurate delivery information. Additional charges or delays may result from incorrect or incomplete delivery details.
## 9\. Returns and Refunds
Our returns and refunds are subject to our applicable **Refund/Returns Policy**.
Nothing in these Terms & Conditions limits or excludes any consumer rights that cannot legally be excluded under applicable law.
If you receive a damaged, defective, or incorrect product, please contact us as soon as reasonably possible with your order details and relevant information about the issue.
## 10\. Faulty or Damaged Products
We aim to supply products that are of satisfactory quality, fit for their intended purpose, and as described.
If a product is defective, damaged, or does not conform to the contract, you may have rights and remedies under applicable UK consumer law.
Please contact our customer service team so that we can assess the issue and provide an appropriate solution.
## 11\. Furniture Assembly
Where a product requires assembly, customers should follow the assembly instructions supplied with the product.
Houlte is not responsible for damage resulting from incorrect assembly, misuse, modification, or failure to follow the supplied instructions.
## 12\. Intellectual Property
Unless otherwise stated, the content on our website—including text, photographs, graphics, logos, product descriptions, designs, and other materials—is owned by or licensed to Houlte.
You may view and use website content for personal, non-commercial purposes.
You must not reproduce, distribute, modify, republish, or commercially exploit our content without our prior written permission.
## 13\. Third-Party Services and Links
Our website may use or link to third-party services, including payment providers, delivery providers, analytics services, and other platforms.
We are not responsible for the content, availability, policies, or practices of third-party websites or services that we do not operate.
Your use of third-party services may be subject to their own terms and conditions.
## 14\. Limitation of Liability
Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful.
Subject to applicable law, Houlte will not be responsible for losses that are not reasonably foreseeable or arise from circumstances outside our reasonable control.
Nothing in these Terms & Conditions affects your statutory consumer rights.
## 15\. Events Outside Our Control
We will not be responsible for delays or failures caused by circumstances beyond our reasonable control.
These may include natural disasters, severe weather, strikes, transportation disruptions, supply-chain interruptions, government actions, technical failures, or other circumstances that could not reasonably have been prevented.
## 16\. Privacy
Our collection and use of personal information is explained in our **Privacy Policy**.
By using our website, you acknowledge that personal information may be processed in accordance with that policy and applicable data protection law.
## 17\. Changes to These Terms
We may update these Terms & Conditions from time to time.
The latest version will be published on this page with an updated "Last Updated" date. Changes will apply from the date they are posted unless otherwise required by law.
## 18\. Governing Law
These Terms & Conditions are governed by the laws applicable in the United Kingdom, subject to any mandatory consumer protection rights that apply to you.
If you are a consumer, you may also have rights to bring legal proceedings in the courts applicable to your place of residence where provided by law.
## 19\. Contact Us
If you have questions about these Terms & Conditions, an order, a product, or our services, please contact us:
**Houlte**\
15 Castle St\
Carlisle CA3 8SY\
United Kingdom
**Email:** support@houlte.com\
**Phone:** +44 122854-4560
Thank you for choosing **Houlte**.