Privacy policy
Houlte ("Houlte", "we", "us", or "our") respects your privacy and is committed to protecting the personal information you provide when using our website or purchasing our products.
This Privacy Policy explains what information we collect, how we use it, when we may share it, and the choices you have regarding your personal information.
1. About Houlte
Trade Name: Houlte
Email: support@houlte.com
Phone: +44 122854-4560
Address: 15 Castle St, Carlisle CA3 8SY, United Kingdom
Houlte operates an online store offering coffee tables and related furniture products.
2. Information We Collect
Depending on how you interact with our website, we may collect the following information:
Information You Provide
When you place an order, contact us, or otherwise interact with our store, we may collect:
Full name
Billing and delivery address
Email address
Telephone number
Order and transaction details
Information you provide when contacting customer support
Any other information you voluntarily provide to us
Payment Information
Payments may be processed through third-party payment providers. Depending on the payment method you use, your payment details may be collected and processed directly by the relevant payment provider.
We do not intend to store complete payment card details on our own systems unless necessary and permitted by applicable law.
Information Collected Automatically
When you visit our website, certain information may be collected automatically, such as:
IP address
Browser type and device information
Operating system
Pages viewed and website interactions
Approximate location derived from IP address
Referral information
Date and time of visits
We may use cookies and similar technologies to operate, secure, analyze, and improve our website.
3. How We Use Your Information
We may use personal information to:
Process and fulfil your orders
Arrange delivery of purchased products
Process payments and refunds
Provide customer service and respond to enquiries
Communicate with you about your orders
Maintain and improve our website and services
Detect, prevent, and investigate fraud or unauthorized activity
Maintain website security
Comply with applicable legal and regulatory requirements
Send marketing communications where permitted and where you have provided the required consent
4. Legal Bases for Processing
Where UK data protection law applies, we process personal information on one or more lawful bases, depending on the circumstances.
These may include:
Contract: Where processing is necessary to fulfil an order or provide services you have requested.
Legal obligation: Where we need to process information to comply with applicable laws.
Legitimate interests: Where processing is necessary for legitimate business purposes, provided those interests do not override your privacy rights.
Consent: Where you have given consent for a particular use of your information, such as certain marketing or optional cookies.
Where we rely on consent, you may withdraw your consent at any time.
5. Cookies
Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, understand website usage, and improve your shopping experience.
Some cookies may be placed by third-party service providers, such as payment, analytics, advertising, or other technology providers.
Where required by law, we will request your consent before placing non-essential cookies on your device.
You can also manage cookies through your browser settings and, where available, our cookie-consent tools.
6. Sharing Your Information
We may share personal information with trusted third parties where necessary to operate our business and provide our services.
These may include:
Payment processors
Delivery and shipping providers
Website hosting and technology providers
E-commerce and order-management service providers
Analytics and security providers
Customer-service providers
Professional advisers
Government authorities or law-enforcement bodies where legally required
We do not sell your personal information to third parties.
We only share information where there is a legitimate reason to do so and take reasonable steps to ensure that service providers handle information appropriately.
7. International Data Transfers
Some of our service providers may process personal information outside the United Kingdom.
Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable UK data protection requirements.
8. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
The retention period may depend on:
The purpose for which the information was collected
Whether we need the information to provide services or handle an order
Legal, accounting, tax, or regulatory requirements
The resolution of disputes or enforcement of agreements
When information is no longer required, we will take reasonable steps to securely delete or anonymize it.
9. Data Security
We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmission or electronic storage can be guaranteed to be completely secure.
10. Your Privacy Rights
Depending on your circumstances and applicable UK data protection law, you may have rights including:
The right to request access to personal information we hold about you
The right to request correction of inaccurate or incomplete information
The right to request deletion of your personal information in certain circumstances
The right to request restriction of processing in certain circumstances
The right to object to certain types of processing
The right to data portability where applicable
The right to withdraw consent where processing is based on consent
Rights relating to certain automated decision-making and profiling
You also have the right to object to direct marketing.
To exercise a privacy right, please contact us using the details provided below. We may need to verify your identity before completing certain requests.
11. Marketing Communications
If you have subscribed to receive marketing communications from Houlte, we may send information about products, promotions, offers, or other updates.
You can unsubscribe from marketing emails at any time by using the unsubscribe option included in the message or by contacting us.
Unsubscribing from marketing communications will not affect service-related communications, such as order confirmations or delivery updates.
12. Children's Privacy
Our website is not intended to knowingly collect personal information from children.
If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review and take appropriate action.
13. Third-Party Websites
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of websites that we do not operate.
We recommend reviewing the privacy policies of third-party websites before providing them with personal information.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or business practices.
Any updated version will be posted on this page with a revised "Last Updated" date.
15. Contact Us
If you have questions about this Privacy Policy, want to exercise your privacy rights, or have concerns about how we handle your personal information, please contact us:
Houlte
15 Castle St
Carlisle CA3 8SY
United Kingdom
Email: support@houlte.com
Phone: +44 122854-4560
16. Complaints
If you are unhappy with how we have handled your personal information, please contact us first so that we can investigate your concern.
You may also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO), depending on your circumstances.
Houlte
Coffee Tables Designed for Everyday Living