Shipping policy

 

At Houlte, we work to make sure your coffee table order is processed and delivered as smoothly as possible. This Shipping Policy explains our order processing and delivery timeframes.

1. Order Processing

Orders are typically processed and prepared for shipment within 1–2 business days after your order has been successfully placed and payment has been confirmed.

Orders placed on weekends or public holidays may begin processing on the next business day.

2. Shipping & Delivery Time

After your order has been processed and shipped, the estimated delivery time is:

5–8 business days

Delivery times are estimates and may vary depending on your location, carrier availability, weather, holidays, or other circumstances outside our reasonable control.

3. Estimated Total Delivery Time

Your estimated timeframe is:

  • Order Processing: 1–2 business days

  • Shipping & Delivery: 5–8 business days

  • Estimated Total: Approximately 6–10 business days

4. Shipping Confirmation

Once your order has been shipped, you may receive a shipping confirmation containing available tracking information.

Tracking information may take some time to become active after the carrier receives the package.

5. Delivery Address

Please make sure your shipping address and contact information are accurate when placing your order.

Houlte is not responsible for delays or additional costs caused by incorrect or incomplete delivery information provided by the customer.

6. Delivery Delays

While we work with shipping providers to meet the estimated delivery timeframe, delays can occasionally occur due to circumstances outside our control, including:

  • Severe weather

  • Public holidays

  • Carrier delays

  • High shipping volumes

  • Transportation disruptions

  • Address-related issues

  • Other unforeseen circumstances

If your order is significantly delayed, please contact us so we can assist you.

7. Damaged Packages

If your package arrives visibly damaged, please document the condition of the package and contact us as soon as possible.

For damaged or incorrect products, please contact our customer service team with your order details and photographs where appropriate.

8. Contact Us

If you have questions about shipping or your order, please contact us:

Houlte
15 Castle St
Carlisle CA3 8SY
United Kingdom

Email: support@houlte.com
Phone: +44 122854-4560