Welcome to the Houlte FAQ. Find answers to common questions about our coffee tables, ordering, shipping, returns, payments, and customer service.
General Questions
What does Houlte sell?
Houlte specializes in stylish and functional coffee tables designed for modern, farmhouse, and contemporary living spaces. Our collection includes lift-top coffee tables, storage coffee tables, fluted designs, and other versatile styles.
Where is Houlte located?
Houlte is based at:
15 Castle St
Carlisle CA3 8SY
United Kingdom
You can contact us at support@houlte.com or +44 122854-4560.
How can I contact Houlte?
You can reach our customer support team by:
Email: support@houlte.com
Phone: +44 122854-4560
Please include your order number when contacting us about an existing order.
Orders & Payments
How do I place an order?
Simply browse our coffee table collection, select the product you want, add it to your shopping cart, and proceed through checkout. Follow the instructions to enter your delivery and payment information and complete your order.
What payment methods do you accept?
Available payment methods are displayed during checkout. Payment options may vary depending on your location and the payment services available at the time of purchase.
Will I receive an order confirmation?
Yes. After successfully placing an order, you should receive an order confirmation with your order details.
If you do not receive one, please check your spam or junk folder or contact our customer service team.
Can I change or cancel my order?
If you need to change or cancel an order, contact us as soon as possible. We will do our best to assist, but changes or cancellations may not be possible once an order has been processed or shipped.
Shipping & Delivery
How long does shipping take?
Orders are generally processed within 1–2 business days.
After processing, estimated shipping and delivery takes approximately 5–8 business days.
The estimated total timeframe is approximately 6–10 business days.
Do you provide tracking information?
When tracking is available for your order, shipping information may be provided after the order has been dispatched.
Please allow some time for tracking information to become active after the carrier receives your package.
Can delivery be delayed?
Yes. Delivery estimates can occasionally be affected by factors such as weather, carrier delays, public holidays, high shipping volumes, or other circumstances outside our control.
What should I do if my package arrives damaged?
Please contact us as soon as possible and provide your order details along with photographs of the damaged package or product where possible.
We will review the issue and work with you toward an appropriate solution.
Returns & Refunds
What is Houlte's return period?
You may request a return within 14 days of receiving your order, subject to the terms of our Return & Refund Policy and applicable consumer rights.
When will I receive my refund?
Once an eligible returned product has been received and approved, we aim to process the refund within 3 business days.
The time for the funds to appear in your account may vary depending on your bank or payment provider.
Can I return a damaged or defective coffee table?
Yes. If your product arrives damaged, defective, or incorrect, please contact us as soon as possible with your order information and relevant photographs.
We will assess the issue and provide an appropriate remedy in accordance with our policy and applicable consumer law.
Who pays for return shipping?
Return shipping arrangements and costs depend on the reason for the return and applicable law. Please contact us before sending an item back so we can provide the appropriate instructions.
Product Questions
Do your coffee tables require assembly?
Some coffee tables may require assembly. Please check the individual product listing for assembly information and follow the instructions supplied with your product.
Are the colours shown online accurate?
We make reasonable efforts to display product colours accurately. However, colours may appear slightly different depending on your screen, device settings, lighting, and photography conditions.
Do your coffee tables have storage?
Many of our coffee tables feature practical storage options, including hidden compartments, shelves, cabinets, and lift-top storage. Please check the individual product description for the specific features of each table.
Are lift-top coffee tables suitable for working?
Many of our lift-top designs can provide a convenient elevated surface for activities such as working on a laptop, reading, writing, or dining. Always check the product's individual specifications before purchasing.
Account & Privacy
Do I need an account to place an order?
Whether an account is required depends on the checkout options available on our website. If guest checkout is available, you may be able to place an order without creating an account.
How does Houlte protect my personal information?
We take reasonable measures to protect your personal information and process it in accordance with our Privacy Policy and applicable data protection requirements.
Can I unsubscribe from marketing emails?
Yes. If you receive marketing communications from Houlte, you can unsubscribe using the unsubscribe option included in the email.
Still Have Questions?
We're happy to help.
Houlte
15 Castle St
Carlisle CA3 8SY
United Kingdom
Email: support@houlte.com
Phone: +44 122854-4560
We appreciate your interest in Houlte and look forward to helping you find the right coffee table for your home.